What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

How do I use Clearpay for fragrances?

Clearpay can be used online and instore. To transact online, just shop on The Fragrance Shop and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order!

To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments.

Where can I use Clearpay?

Clearpay can only be applied to purchases made on the retailer website or in-store (where available).

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How does the payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

Where can I find common questions about payments?

Check out the Clearpay Payments FAQ.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from The Fragrance Shop.

Visit the retailer's shipping page for more information.

Is there a limit to how much I can spend on a single fragrance Clearpay transaction?

Yes, your order value including shipping must be between £0.01 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Can I use another form of payment with Clearpay?

Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

What TFS products are not eligible for purchase using Clearpay?

You can use it on to pay monthly for perfume, aftershave and beauty products however, Clearpay is not available on purchases of gift cards. If you are purchasing gift cards along with Clearpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Clearpay?

If you have changed your mind, you can return your Clearpay purchase in-store or by mail for a refund. Clearpay purchases follow the our standard return policy for both instore and online transactions. Please check that your return or exchange meets our Return policy here. Please note, refunds for Clearpay purchases will be refunded from The Fragrance Shop to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.

Where can I find out more about Clearpay?

Visit the Clearpay website www.clearpay.co.uk for a comprehensive list of FAQs , Clearpay Terms of Service here as well as Clearpay's Privacy Policy here.

If you have any questions about your Clearpay account, please contact Clearpay directly via a web form found here.

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